"Leapfrog BV" or how to NOT get fucked by a frog
By Anar on 14/08/2013, 09:24 - Leapfrog - Permalink
Since my last shout and complaint regarding the Leapfog BV's attitude with their customers (at least me... maybe everything is OK for most people hopefully !), I got back in touch with them.
And now my 2 spools of white ABS are at home !
A special "Thanks!" to L.J. and MJ.R. from Leapfrog !
Yes indeed, my filament is finally here !
The total delay between ordering online (payment made by credit card) end the opening of the box I just got delivered via UPS, will have been 12 days.
Seems long, I know !
Especially when you have run out of filament like me with some important job to finish...
In between this delay there has been 2 week-ends and I completely understand that the company is closed at that time.
Everybody should be !
So finally this delay is pretty fair if you also take in consideration that it was an international transaction.
Still I consider it is their attitude, more than the delay, that made me mad !
I can completely accept and understand any explanation regarding a problem any company might encounter.
As long as the problem is explained...
What really pissed me off here is that I had no information at all...
Leapfrog BV has a "Ticket" system to take their customers problems in consideration. This is a good thing.
I mean : "BETTER THAN NOTHING"...
But this system can only be as good as the people behind it !
Now I don't wan't to blame anybody here.
My rolls are "in da house" and I'm just happy with that.
Better than nothing...
The printer, a CreatR, is hungry and I will finally be able to feed it !
But please! the people at Leapfrog BV in charge of our "ticket", please consider answering our mails !
Most people will prefer that !
Just BETTER THAN NOTHING...
Thanks for the delivery anyway !
The lesson to remember : never wait until your last spool is printing to order some new ones !
